If you are not completely satisfied with your purchase, we are happy to refund unwanted items provided they are returned in pristine condition and within the time period set out below.

How do I cancel and return an unwanted item?

Prior to dispatch you may cancel your order at any time simply by emailing us quoting your order number.

Once you have received delivery of your order, but wish to cancel, then you may do so by contacting us within 14 days following delivery. You then have a further 14 days to return the unwanted item to us in perfect condition. The return of the order is at your cost and risk. A refund shall be processed once we have received the item(s).

Are there any items excluded from returns?

Most items can be returned assuming the condition is pristine, however we are not able to accept returns of items such as dvds where original cellophane packaging has been opened.

How do I cancel and return a damaged or incorrect item?

If you received a damaged or incorrect item, please contact us within 30 days of receipt, and we shall either replace or refund your order. Your return postal costs will be refunded if an error has been made on our part.

Please return items to:

Branchstow
22 Fawley Close
Willenhall
Wolverhampton
WV13 3ER

To read our full policy please visit our Terms and Conditions page. If you have any questions regarding Returns please do not hesitate to contact us.